Business Extra® Terms And Conditions

Member EligibilityThis content can be expanded

Subject to approval by American Airlines, Inc. (American), membership in Business Extra program is available to companies (Member) (1) with two or more employee travelers, and (2) which maintain their primary physical address in one of the following countries, and (3) for some international countries, companies have an annual minimum revenue requirement per 12-month period between $15K-$50K USD that must be met and vary for each country.

The annual revenue requirement may be adjusted from time to time. Any adjustment to this amount will be at the discretion of their Business Extra program. If you have any questions about your company's minimum annual revenue requirement, please contact your Business Extra account manager.

Below is a country list and revenue requirements:

Country Minimum USD annual spend (per 12-month period year)
United States, Canada No minimum
Antigua, Aruba, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Saint Lucia, Trinidad And Tobago, Turks And Caicos Islands $25,000
Argentina, Brazil, Chile, Paraguay, Uruguay, Venezuela $50,000

Companies which maintain their primary physical address in any other country should contact Business Extra customer service to see if the country is eligible to participate.

Participation is subject to all program terms and conditions, rules, regulations, policies, and procedures (Program Rules). American may immediately, without notice, remove any Member from the program which abuses or fails to adhere to the Program Rules. American reserves the right to determine Member eligibility and to require a minimum number of employee travelers per account and minimum activity levels to award Business Extra points or recognize revenue credit.

The following are not eligible to participate:

Companies that have a corporate sales agreement, discount, or other agreement with (1) American or (2) British Airways or Iberia (the Partnering Airlines); however, with American's approval, they may participate for the portion of travel not already covered by another such discount or agreement; and
Travel agencies, wholesalers, consolidators, and other sellers or re-sellers of travel; however, they may book travel for Members.
Individuals are not eligible to participate as a Member.


Member ParticipationThis content can be expanded

Only employees and contractors of a Member (Member Travelers) are eligible to travel and to earn points under that Member's account number. Upon request, Members must provide documented verification of employment, such as Forms W-2, for Member Travelers.

Members must designate one or more employees as a Travel Manager to redeem program awards. Travel Managers must read and be familiar with the Terms and Conditions of the Business Extra Program, the Terms and Conditions of American's AAdvantage® travel awards program, and American's Privacy Policy. A Member may change its designated Travel Manager online at www.businessextra.com.

When purchasing travel from a Partnering Airline, Members will be governed by terms and conditions set forth in that carrier's website.

Program awards, monthly statements, and other materials will be mailed or emailed only to the Travel Manager at the address provided by the Member. Members must advise American of address and email changes by updating their information online at businessextra.com. American will have no liability for lost, destroyed, or misdirected mail or email or the consequences thereof. Members must allow four weeks for processing from the date American receives a program award request.

Member Travelers and Travel Managers must have an AAdvantage number and password to participate, however individuals may continue to use their personal frequent flyer program of choice when booking flights. Members are responsible for ensuring that Travel Managers and Member Travelers follow all Program Rules.


Business Extra PointsThis content can be expanded

Members only earn points from purchased, eligible, published-fare tickets on eligible flights booked in eligible fare classes for travel on (1) American Airlines, (2) British Airways, Iberia, and (3) Business Extra program select codeshare participants including Finnair, Japan Airlines and Qantas, ticketed through American Airlines 001 ticket stock. Only eligible purchased, published fare revenue contributes to monthly revenue, net of refunds, fees, taxes, and commissions (Flown Revenue) for the purpose of earning points. American and Partnering Airlines may exclude or modify specific fare types in all or specific markets from its calculation of Flown Revenue.

Regardless of the Member's primary physical address, American may apply the points scale of the country in which the majority of travel originates. Members with the majority of originating travel in the United States and United Kingdom earn one point for every $5 of eligible Flown Revenue during a calendar month. Members with the majority of originating travel in all other countries, unless otherwise specified herein, earn one and a half points for every $5 of eligible Flown Revenue during a calendar month.

Member Travelers must provide the Member's Business Extra account number during ticketing to earn credit for Flown Revenue.

American is the final authority on qualification for points and program awards and reserves the right to deny or revoke points and awards at any time if American determines that points were improperly given or obtained. Accrued points and program awards do not constitute property of the Member.

Tickets flown before the Member's enrollment date are not eligible.

American calculates Flown Revenue monthly. Within four weeks after the end of the calendar month, American will post qualifying points to the Member's account.

Points expire on December 31 of the year, two years after the year in which the travel for which the points were awarded took place. For example, points earned for travel during January or December 2009 expired on December 31, 2011.

Members not receiving points for a qualified flight must provide proof of travel. American will determine if a disputed flight qualified and if the documentation is sufficient. Any claim for points must be received by American within 12 months after the credit was earned.

Certain airline tickets are not eligible to earn points, including without limitation the following: all tickets issued as Business Extra awards, frequent flyer awards or other ticket promotions including free or reduced rate tickets; companion tickets; charter flight tickets; travel agency/industry reduced rate tickets; infant tickets; items occupying a purchased seat; unpublished fare tickets, including consolidator fares; and tickets issued subject to special provisions.


Program AwardsThis content can be expanded

Points can be used to obtain program awards, which consist of travel awards, upgrade awards, special services awards, and any other awards that American and the Partnering Airlines may designate as program awards, which will be accompanied by specific information and applicable terms and conditions.

Program awards are void where prohibited by law and the program and program awards are subject to all government regulations.

Flight awards may be redeemed on American Airlines and the Partnering Airlines through the Business Extra website.

All program awards and other benefits are offered at American's and each Partnering Airline's discretion, and the parties may, among other things, withdraw, limit, modify, or cancel any award or award level; or limit the number of seats available to any destination. Awards may not be eligible for redemption or use to all destinations or on all flights.

Program awards are subject to applicable program and carrier imposed fees, including without limitation expediting and other special handling fees.

Program awards are not transferable by Member Travelers (1) upon death, (2) as part of a domestic relations matter, or (3) otherwise by operation of law.

Determination of income tax liability for any program award is the Member's and Member Traveler's responsibility.

Travel awards may not be used for travel on flights operated by other carriers, except those operated by Partnering Airlines. Upgrades are only available on American Airlines operated flights.

If American improperly denies a Member points or a program award, or some other benefit, the Member's exclusive remedy will be the issuance of the improperly denied points, award, or benefit, if available, or such other alternative, comparable benefit as determined by American or any Partnering Airline, which will have no additional liability whatsoever. In no event will American or any Partnering Airline be liable to any Member, or anyone claiming through a Member, for any direct, indirect, or consequential damages, or lost revenue or profits, arising out of American's acts or omissions in connection with the program.

American may, at its sole option, withhold monthly statements and other program correspondence from any Member that does not earn points during any calendar month and remove any Member from the program as a result of fraud or violation of these Terms & Conditions.


Types of Program AwardsThis content can be expanded

Travel Awards-Members have one year from the date of issue of a travel award certificate or travel award authorization number to redeem the certificate or number for a ticket, unless otherwise stated. Certificates and numbers not used within this time will be forfeited. Upgrades are not permitted for travel pursuant to a travel certificate or travel authorization number. Once a ticket has been issued, the passenger will have one year from the date of issue to fly, unless otherwise stated. Tickets not used within this time will be forfeited. Service charges may be imposed for requested changes that require a reissued ticket. Travel awards are not eligible for earning AAdvantage mileage credit.

Travel awards are subject to, and the passenger is responsible for, applicable departure taxes, federal inspection fees, carrier imposed fees, passenger facility charges, security fees, and other airport charges and levies. Travel and travel awards are subject to appropriate government approvals, availability, and the Conditions of Carriage and tariffs, ticket terms, and re-accommodation policies of American Airlines and the Partnering Airlines, as applicable. American's Conditions of Carriage are available online or from any American airport or city ticket office representative. British Airways' Conditions of Carriage are available online here. Iberia's Conditions of Carriage are available online here. Members have one year from the date of issue of a travel award certificate or travel award authorization number to redeem the certificate or number for a ticket, unless otherwise stated. Certificates and numbers not used within this time will be forfeited. Upgrades are not permitted for travel pursuant to a travel certificate or travel authorization number. Once a ticket has been issued, the passenger will have one year from the date of issue to fly, unless otherwise stated. Tickets not used within this time will be forfeited. Service charges may be imposed for requested changes that require a reissued ticket. Travel awards are not eligible for earning AAdvantage mileage credit. Travel awards are subject to, and the passenger is responsible for, applicable departure taxes, federal inspection fees, carrier imposed fees, passenger facility charges, security fees, and other airport charges and levies. Travel and travel awards are subject to appropriate government approvals, availability, and the Conditions of Carriage and tariffs, ticket terms, and re-accommodation policies of American Airlines and the Partnering Airlines, as applicable. American's Conditions of Carriage are available online or from any American airport or city ticket office representative. British Airways' Conditions of Carriage are available online here. Iberia's Conditions of Carriage are available online here.

Upgrade Awards-Upgrade awards are only valid on American Airlines and may be redeemed at American airport ticketing locations. Travel ticketed through a travel agent must be accompanied by an upgrade certificate.

AAdvantage® Awards-Business Extra points are not equivalent to and cannot be converted to AAdvantage miles. However, if offered in the program, Members may redeem points for AAdvantage Gold® status.

Business Extra points are not equivalent to and cannot be converted to other Partnering Airline's personal frequent flyer currency.

Special Service Awards-Special service awards include Admirals Club® One-Day Passes, and Admirals Club memberships. One-Day Passes are valid for one person and can only be used by the person to whom the pass is issued in any Admirals Club on the travel itinerary on the day of travel. The One-Day Pass must be relinquished upon admittance to the lounge. Admirals Club membership is open to all persons 18 years of age and over and is non-transferable. These awards may not be used to access the lounges of the Partnering Airlines.


Redeeming Business Extra PointsThis content can be expanded

Only Travel Managers may distribute program awards. Once tickets or other program awards are issued, they cannot be transferred, and may not be sold or bartered.

Unless the promotion specifically includes the Business Extra program, program awards may not be used in conjunction with any other American or Partnering Airline promotion, including negotiated fares, group fares, meeting fares, promotional fares, discount coupons, frequent flyer awards, upgrades, mileage accrual, or any other fares covered under any corporate sales agreement.

American assumes no responsibility for and is not liable for any unauthorized access by third parties to a Member's account or account information, including without limitation any unauthorized award transactions. American assumes no obligation or duty to re-credit any points withdrawn by third parties; however, American reserves the right to review, in its sole discretion, requests for re-credit if made within three months of the withdrawal.


Other Important Terms & ConditionsThis content can be expanded

American may amend, in its discretion, the Business Extra Program Rules and program awards at any time without notice. This means that the accumulation of points does not entitle Members to any vested rights for points, program awards, or other program benefits. In accumulating points or program awards, Members may not rely upon the continued availability of points or any program award, and Members may not be able to obtain all offered program awards for all destinations or on all flights. Any program award may be withdrawn or subject to increased point requirements or new restrictions at any time. American or Partnering Airlines may, among other things, (1) withdraw, limit, modify, or cancel any points or program awards; (2) change program benefits, conditions of participation, rules for earning, redeeming, retaining, or forfeiting credit, or rules for the use of program awards; or (3) add travel embargo dates, limit the number of seats available for award travel (including without limitation allocating no seats on certain flights) or otherwise restrict the continued availability of program awards or special offers. American or Partnering Airlines may make any one or more of these changes at any time even though the changes may affect the Member's or Member Traveler's ability to use points or program awards that have already accumulated. American reserves the right to end the program upon thirty days' notice.

Generally, only the Member, Travel Manager or designated Agent will be entitled to access account information. However, American complies with court orders and subpoenas and cooperates with investigations by state and federal agencies. Consequently, account information may be shared with others with or without Member's, Travel Manager's, or Member Traveler's knowledge or consent.

American may share the contents of this agreement and any Member program performance information received by it from Members, Travel Managers, and Member Travelers with other program or Partnering Airline's or others with which it may at any time have a business relationship; provided, that personally identifiable information regarding individuals will be shared only pursuant to American's Privacy Policy.

American may audit any account at any time and without notice to ensure compliance with Program Rules. Pending completion of the audit, American may, in its sole discretion, delay processing program awards or delivering monthly statements and prohibit Members from earning or redeeming points or using program awards.

Members may not use American's or Partnering Airline name or trademarks, including Business Extra, in any public advertising or on the Internet. Members may not solicit non-employees to use their account numbers when flying on American or any Partnering Airline.

Any points, program awards, or tickets that (1) were sold, bartered, or transferred for cash or other consideration; or (2) were obtained by violating any Program Rules, are void, and may result in the award or ticket being confiscated, the passenger being denied boarding, and forfeiture of Member's program benefits, including accumulated points and other program rewards, as well as cancellation of Member's participation in the program. If a trip has been started, any continued travel will be at the passenger's expense on a full-fare basis. The passenger and Member may also be liable to American for the cost of the award or a full fare ticket for any segments flown on a sold or bartered award or ticket. Violators (including any passenger or person who uses a purchased or bartered program award) may be liable for damages and litigation costs, including American's attorneys' fees incurred in enforcing this rule.